# Shipping costs pop-up is displayed without content

## Description

The pop-up or modal for "Shipping Costs" (e.g. on the product page) opens but remains empty.

## Cause

This is not a theme "problem" or "bug" but a missing or incomplete Shopware configuration.

## Solution

More information and instructions on how to solve this "issue" can be found in the following article [pop-up-is-displayed-without-content](https://knowledge.themeware.design/knowledge-base/common-issues/storefront/pop-up-is-displayed-without-content "mention").

#### Issue not solved?

If you could not solve the problem, simply start the ThemeWare® Debugging. You can open a support ticket in case you are not able to solve the problem yourself:

{% embed url="<https://debugging.themeware.design/en>" %}