Getting support
Last updated
Last updated
If you have any questions or problems, our popular ThemeWare® Service Portal is available around the clock. There you will find all the links to ThemeWare®, useful tools, answers to the most frequently asked questions, solutions to every known problem and news about ThemeWare® and Shopware 6.
The Service Portal is therefore always the first point of contact for all matters relating to ThemeWare®:
Thanks to thousands of tickets, we have already answered most of the questions and most of the bugs have long been known and solved. So that all customers can benefit from this knowledge, we have documented our knowledge in the ThemeWare® Knowledge Base, the ThemeWare® Manual and the ThemeWare® Video Tutorial.
In addition, you can find almost all information about Shopware 6 in the Shopware Documentation.
This allows you to solve almost all questions and problems yourself without having to wait for our answer.
ThemeWare® Video Tutorial (translation will follow)
If you still need support, you can open a ticket via the ThemeWare® Service Portal or directly via your Shopware Account to get quick help.
Have a look at the Shopware Documentation
Check the Shopware Issue Tracker for problems/errors
Have a look at the ThemeWare® Documentation
ThemeWare® Video Tutorial (translation will follow)
Use the ThemeWare® Search to search the entire ThemeWare® documentation
Optional: ThemeWare® Service Portal
Go to the Service Portal: service.themeware.design/en
Click on "Request support" in the blue navigation (at the top of the screen)
Scroll to the "Create a ticket" section
Open the "Request ThemeWare® support" tab
Shopware Account
Log in to your Shopware Account
Switch to the "Merchant" area
Open the section "Support"
Click on "Request Support" at the top right of the navigation bar
Select your shop
Select the option "Extension Support"
Select the extension for which you require support
We answer all tickets as quickly as possible. If you do not receive an answer within 24 hours, there was probably a technical problem with your enquiry. Just try again.
