> For the complete documentation index, see [llms.txt](https://knowledge.themeware.design/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.themeware.design/knowledge-base/introduction/getting-support.md).

# Getting support

If you have any questions or problems, our popular **ThemeWare® Service Portal** is available around the clock. There you will find all the links to ThemeWare®, useful tools, answers to the most frequently asked questions, solutions to every known problem and news about ThemeWare® and Shopware 6.

The Service Portal is therefore **always the first point of contact** for all matters relating to ThemeWare®:

{% embed url="<https://service.themeware.design/en>" %}
ThemeWare® Service Portal
{% endembed %}

### ThemeWare® Hub

The **ThemeWare® Hub** is even faster: it brings the Service Portal right into your administration, so you do not have to leave your shop at all. You reach it via the main navigation "**Content**" => "**ThemeWare® {your theme}**".

The "**Support**" tab bundles:

* the **live chat** for questions without any waiting time
* all self-help sources: Knowledge Base, Manual, Shopware documentation, video tutorial, Config Finder, frequently asked questions and the update guide
* **Create a ticket**, **Improvement suggestion** and **Complaint**
* our **Services** as well as news, changelog and the compatibility overview

{% hint style="info" %}
**Note**: The ThemeWare® Hub is part of the ThemeWare® improvements to the administration and is therefore only available in the Pro Edition. You will find all details in the [Manual](https://docs.themeware.design/additional-features/hub).
{% endhint %}

<figure><img src="/files/Q9fMjg9UfkSMbXGomD41" alt=""><figcaption></figcaption></figure>

### ThemeWare® Support

Thanks to thousands of tickets, we have already answered most of the questions and most of the bugs have long been known and solved. So that all customers can benefit from this knowledge, we have documented our knowledge in the **ThemeWare® Knowledge Base**, the **ThemeWare® Manual** and the **ThemeWare® Video Tutorial**.

In addition, you can find almost all information about Shopware 6 in the **Shopware Documentation**.

This allows you to solve almost all questions and problems yourself without having to wait for our answer.

* [ThemeWare® Knowledge Base](https://knowledge.themeware.design/)
* [ThemeWare® Manual](https://docs.themeware.design/)
* ThemeWare® Video Tutorial (translation will follow)
* [Shopware Documentation](https://docs.shopware.com/en)

If you still need support, you can open a ticket via the **ThemeWare® Service Portal** or directly via your **Shopware Account** to get quick help.

#### Get support

1. Have a look at the [Shopware Documentation](https://docs.shopware.com/en)
2. Check the [Shopware Issue Tracker](https://issues.shopware.com/) for problems/errors
3. Have a look at the ThemeWare® Documentation
   * ThemeWare® Video Tutorial (translation will follow)
   * [ThemeWare® Knowledge Base](https://knowledge.themeware.design/)
   * [ThemeWare® Manual](https://docs.themeware.design/)
4. Use the ThemeWare® Search to search the entire ThemeWare® documentation
5. Optional: **ThemeWare® Service Portal**
   1. Go to the Service Portal: [service.themeware.design/en](https://service.themeware.design/en)
   2. Click on "Request support" in the blue navigation (at the top of the screen)
   3. Scroll to the "Create a ticket" section
   4. Open the "Request ThemeWare® support" tab
6. **Shopware Account**
   1. Log in to your [Shopware Account](https://account.shopware.com/)
   2. Switch to the "Merchant" area
   3. Open the section "Support"
   4. Click on "Request Support" at the top right of the navigation bar
   5. Select your shop
   6. Select the option "Extension Support"
   7. Select the extension for which you require support

{% embed url="<https://service.themeware.design/en/support>" %}
ThemeWare® Support
{% endembed %}

We answer all tickets as quickly as possible. If you do not receive an answer within 24 hours, there was probably a technical problem with your enquiry. Just try again.

{% hint style="success" %}
**Tip**: Make sure to submit your reply address correctly. Unfortunately it happens occasionally that answers cannot be delivered.
{% endhint %}

***

### Estimate of effort and cost from our ThemeWare® experts

If you need an estimate of effort and cost from our ThemeWare® experts for an individual Shopware design, landing page designs, individual customisations or other Shopware services, always use the ThemeWare® Service Portal:

{% embed url="<https://service.themeware.design/en>" %}
ThemeWare® services at a glance
{% endembed %}

***

### Wishes, suggestions, feedback or criticism

Do you have an idea for a feature that is still missing and from which many other shop operators would benefit as well? Are you unhappy with ThemeWare® or with one of our services? Do you have wishes or feedback on articles or videos? Then let us know!

We are always happy to receive suggestions and hints that help us improve our products even further.

Every piece of feedback is reviewed and answered by our developers. We are also happy to inform you as soon as your feedback has made its way into ThemeWare®.

{% embed url="<https://service.themeware.design/en/feature-request>" %}
Suggestion for improvement (feature request)
{% endembed %}

***

#### Further information

{% embed url="<https://docs.shopware.com/en/account-en/merchant-area/support>" %}
Shopware documentation: Merchant Support
{% endembed %}