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Reinstalling ThemeWare®

In rare cases, issues arise because files from Extensions (Plugins, Apps or Themes) have not been completely transferred to the Storefront. In the case of ThemeWare® this can be solved with a "Soft Reset" (see Performing a ThemeWare® Soft Reset).
If this is not sufficient (e.g. in the case of incorrect file permissions due to manual editing of source files), the only thing that can be done is to reinstall ThemeWare®:

Reinstall ThemeWare®:

  1. 1.
    Recommended: Create a full backup of your shop
  2. 2.
    Assign the Shopware default theme to your sales channel:
    1. 1.
      Navigate via the main navigation to your sales channel ("Sales Channels" => "..." => Tab "Theme")
    2. 2.
      Please assign the original ThemeWare® theme to the appropriate sales channel
  3. 3.
    Deactivate ThemeWare®:
    1. 1.
      Switch via the main navigation to the "Extension Management" ("Extensions" => "My Extensions")
    2. 2.
      Switch to the tab "Themes"
    3. 3.
      Deactivate ThemeWare® via the
      switch button on the left of the ThemeWare® logo
  4. 4.
    Uninstall ThemeWare® (without removing the app data):
    1. 1.
      Click on the
      context button next to the theme to open the context menu and click on "Uninstall".
    2. 2.
      IMPORTANT : Uncheck the option "Remove all app data permanently" in the following pop-up to keep your theme configuration!
    3. 3.
      Confirm the uninstallation once again with the "Uninstall" button
  5. 5.
    Install ThemeWare® again:
    1. 1.
      Install ThemeWare® again by clicking on "Install"
  6. 6.
    Activate ThemeWare® again:
    1. 1.
      Activate ThemeWare® via the
      switch button on the left of the ThemeWare® logo
  7. 7.
    Assign ThemeWare® to your sales channel again:
    1. 1.
      Switch via the main navigation to the sales channel of your Storefront
      in the section "Sales Channels"
    2. 2.
      Switch to tab "Theme"
    3. 3.
      Now click in the section "Theme assignment" onto the button "Change theme"
    4. 4.
      Select ThemeWare® in the "Select theme" pop-up and click the button "Save"
    5. 5.
      Click the button "Change theme" in the "Change Theme" pop-up
  8. 8.
    Clearing the Shopware cache:
    1. 1.
      Navigate via the main navigation to the section "Cache & Indexes" ("Settings" => "System")
    2. 2.
      Click "Clear caches "
  9. 9.
    Reloading the website and the browser cache:
    • After that, reload the page on which the problem occurred in your web browser with a cache refresh:
      • Windows: CTRL + F5
      • Mac: Command + Shift + R