Reinstalling ThemeWare®
Last updated
Last updated
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In rare cases, issues arise because files from Extensions (Plugins, Apps or Themes) have not been completely transferred to the Storefront. In the case of ThemeWare® this can be solved with a "Soft Reset" (see Performing a ThemeWare® Soft Reset).
If this is not sufficient (e.g. in the case of incorrect file permissions due to manual editing of source files), the only thing that can be done is to reinstall ThemeWare®:
Recommended: Create a full backup of your shop
Assign the Shopware default theme to your sales channel:
Navigate via the main navigation to your sales channel ("Sales Channels" => "..." => Tab "Theme")
Please assign the Shopware default theme to the appropriate sales channel
Deactivate ThemeWare®:
Switch via the main navigation to the "Extension Management" ("Extensions" => "My Extensions")
Switch to the tab "Themes"
Deactivate ThemeWare® via the switch button on the left of the ThemeWare® logo
Uninstall ThemeWare® (without removing the app data):
Click on the context button next to the theme to open the context menu and click on "Uninstall".
IMPORTANT : Uncheck the option "Remove all app data permanently" in the following pop-up to keep your theme configuration!
Confirm the uninstallation once again with the "Uninstall" button
Install ThemeWare® again:
Install ThemeWare® again by clicking on "Install"
Activate ThemeWare® again:
Activate ThemeWare® via the switch button on the left of the ThemeWare® logo
Assign ThemeWare® to your sales channel again:
Switch via the main navigation to the sales channel of your Storefront in the section "Sales Channels"
Switch to tab "Theme"
Now click in the section "Theme assignment" onto the button "Change theme"
Select your ThemeWare® theme in the "Select theme" pop-up and click on the "Change theme" button
Click on "Save" at the top so that the theme will be assigned and compiled
Clearing the Shopware cache:
Navigate via the main navigation to the section "Cache & Indexes" ("Settings" => "System")
Click "Clear caches "
Reloading the website and the browser cache:
After that, reload the page on which the problem occurred in your web browser with a cache refresh:
Windows: Ctrl + F5
Mac: Command (⌘) + Shift (⇧) + R or Command (⌘) + Option/Alt (⌥) + R