# Identifying the extension as the cause of the error

Before reporting an issue, you can easily check yourself whether a specific extension (plugin or app) causes the problem.

## Deactivating extensions

Deactivate (not uninstall!) all used extension (plugins or apps). If the problem does no more exist after deactivating all extensions, the problem is probably due to an extension.

{% hint style="warning" %}
**Important:** Settings of an extension are preserved when the extension is deactivated. *(Status: Shopware 6.4.11.0)*
{% endhint %}

{% hint style="info" %}
**Note**: The article is part of our guided troubleshooting assistant and explains a specific step in this process.

In order to perform the corresponding steps in the correct order, please use the troubleshooting assistant.
{% endhint %}

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#### Further information:

{% content-ref url="../solving-errors/examining-extensions-or-plugins" %}
[examining-extensions-or-plugins](https://knowledge.themeware.design/knowledge-base/tutorials/solving-errors/examining-extensions-or-plugins)
{% endcontent-ref %}