Identifying the extension as the cause of the error

Before reporting an issue, you can easily check yourself whether a specific extension (plugin or app) causes the problem.

Deactivating extensions

Deactivate (not uninstall!) all used extension (plugins or apps). If the problem does no more exist after deactivating all extensions, the problem is probably due to an extension.

Important: Settings of an extension are preserved when the extension is deactivated. (Status: Shopware 6.4.11.0)

Note: The article is part of our guided troubleshooting assistant and explains a specific step in this process.

In order to perform the corresponding steps in the correct order, please use the troubleshooting assistant.

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Further information:

Examining extensions or plugins