# Examining Shopware default theme

In order to check whether an error or problem could be related to ThemeWare® at all, it is sufficient to assign the Shopware default theme to your sales channel. Just follow the instructions below:

**The Shopware default theme can be examined in 3 steps:**

1. Assign Shopware default theme
2. Clear Shopware cache
3. Clear browser cache

## Examining Shopware default theme

1. Open the administration of your shop
2. Assign the Shopware default theme:
   1. Navigate via the main navigation to your **sales channel** ("Sales Channels" => "..." => Tab "Theme")
   2. Please assign the **Shopware default theme** to the appropriate sales channel\
      ![](https://1979975522-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F178YilsPBIFHBAxTvcMo%2Fuploads%2FuL3I3Vsn3OjSLAf62fS9%2Fshopware-default-theme-100px.png?alt=media\&token=0969aa16-abea-4ab6-8f6a-60feac5b05d1)
3. Clear Shopware cache (*not available in the cloud*):
   1. Navigate via the main navigation to the section **"Cache & Indexes"** ("Settings" => "System")
   2. Click **"Clear caches"**
   3. *The Shopware cache is being cleared now\...*
4. Reload website and browser cache:
   * Then reload the page on which the problem occurred in your web browser with a **cache refresh**:
     * Windows: **Ctrl + F5**
     * Mac: **Command (⌘) + Shift (⇧) + R** or **Command (⌘) + Option/Alt (⌥) + R**

## Does the problem still occur?

In case the problem still occurs – even without ThemeWare® – it is 99.9% likely that ThemeWare® is not the cause and that there is a fundamental problem in Shopware or with an extension (plugin or app).

Next, examine whether a particular extension is causing the error or problem:

{% content-ref url="examining-extensions-or-plugins" %}
[examining-extensions-or-plugins](https://knowledge.themeware.design/knowledge-base/tutorials/solving-errors/examining-extensions-or-plugins)
{% endcontent-ref %}

{% hint style="success" %}
**Tip**: In case of doubt, please contact your agency or the [Shopware Support](https://docs.shopware.com/en/account-en/merchant-area/support) and be sure to let them know what you found out.
{% endhint %}

{% hint style="info" %}
**Note**: The article is part of our guided troubleshooting assistant and explains a specific step in this process.

In order to perform the corresponding steps in the correct order, please use the troubleshooting assistant.
{% endhint %}