Links

Examining Shopware default theme

In order to check whether an error or problem could be related to ThemeWare® at all, it is sufficient to assign the Shopware default theme to your sales channel. Just follow the instructions below:
The Shopware default theme can be examined in 3 steps:
  1. 1.
    Assign Shopware default theme
  2. 2.
    Clear Shopware cache
  3. 3.
    Clear browser cache

Examining Shopware default theme

  1. 1.
    Open the administration of your shop
  2. 2.
    Assign the Shopware default theme:
    1. 1.
      Navigate via the main navigation to your sales channel ("Sales Channels" => "..." => Tab "Theme")
    2. 2.
      Please assign the Shopware default theme to the appropriate sales channel
  3. 3.
    Clear Shopware cache (not available in the cloud):
    1. 1.
      Navigate via the main navigation to the section "Cache & Indexes" ("Settings" => "System")
    2. 2.
      Click "Clear caches"
    3. 3.
      The Shopware cache is being cleared now...
  4. 4.
    Reload website and browser cache:
    • Then reload the page on which the problem occurred in your web browser with a cache refresh:
      • Windows: CTRL + F5
      • Mac: Command + Shift + R

Does the problem still occur?

In case the problem still occurs – even without ThemeWare® – it is 99.9% likely that ThemeWare® is not the cause and that there is a fundamental problem in Shopware or with an extension (plugin or app).
Next, examine whether a particular extension is causing the error or problem:
Tip: In case of doubt, please contact your agency or the Shopware Support and be sure to let them know what you found out.
Note: The article is part of our guided troubleshooting assistant and explains a specific step in this process.
In order to perform the corresponding steps in the correct order, please use the troubleshooting assistant.