Examining Shopware default theme
Last updated
Last updated
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In order to check whether an error or problem could be related to ThemeWare® at all, it is sufficient to assign the Shopware default theme to your sales channel. Just follow the instructions below:
The Shopware default theme can be examined in 3 steps:
Assign Shopware default theme
Clear Shopware cache
Clear browser cache
Open the administration of your shop
Assign the Shopware default theme:
Navigate via the main navigation to your sales channel ("Sales Channels" => "..." => Tab "Theme")
Please assign the Shopware default theme to the appropriate sales channel
Clear Shopware cache (not available in the cloud):
Navigate via the main navigation to the section "Cache & Indexes" ("Settings" => "System")
Click "Clear caches"
The Shopware cache is being cleared now...
Reload website and browser cache:
Then reload the page on which the problem occurred in your web browser with a cache refresh:
Windows: CTRL + F5
Mac: Command + Shift + R
In case the problem still occurs – even without ThemeWare® – it is 99.9% likely that ThemeWare® is not the cause and that there is a fundamental problem in Shopware or with an extension (plugin or app).
Next, examine whether a particular extension is causing the error or problem:
Tip: In case of doubt, please contact your agency or the Shopware Support and be sure to let them know what you found out.
Note: The article is part of our guided troubleshooting assistant and explains a specific step in this process.
In order to perform the corresponding steps in the correct order, please use the troubleshooting assistant.