> For the complete documentation index, see [llms.txt](https://knowledge.themeware.design/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.themeware.design/knowledge-base/common-issues/administration/administration-not-accessible.md).

# Administration not accessible

## Description

Your administration is not accessible after a Shopware update (or shows a white page).

## Cause

You probably have an incompatible extension active in your system.

In rare cases, an extension may not be compatible with the old and the new Shopware version at the same time. If you activate an incompatible extension or do not deactivate it before the Shopware update, the administration may no longer be accessible.

## Solution

Deactivate the corresponding extension (or all extensions) via the database. The administration should then be accessible again.

Update all extensions and only activate them once you have ensured that they are installed in a compatible version.

In the following instructions, we show you how to deactivate an extension via the database using ThemeWare® as an example:

{% content-ref url="/pages/2Vw31ySVDwTUyTp73hwT" %}
[Deactivating ThemeWare® via the database](/knowledge-base/profi-knowledge/deactivating-themeware-via-the-database.md)
{% endcontent-ref %}

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#### Issue not solved?

If you could not solve the problem, simply start the ThemeWare® Debugging. You can open a support ticket in case you are not able to solve the problem yourself:

{% embed url="<https://debugging.themeware.design/en>" %}