Administration not accessible
Last updated
Last updated
Your administration is not accessible after a Shopware update (or shows a white page).
You probably have an incompatible extension active in your system.
In rare cases, an extension may not be compatible with the old and the new Shopware version at the same time. If you activate an incompatible extension or do not deactivate it before the Shopware update, the administration may no longer be accessible.
Deactivate the corresponding extension (or all extensions) via the database. The administration should then be accessible again.
Update all extensions and only activate them once you have ensured that they are installed in a compatible version.
In the following instructions, we show you how to deactivate an extension via the database using ThemeWare® as an example:
Deactivating ThemeWare® via the databaseIf you could not solve the problem, simply start the ThemeWare® Debugging. You can open a support ticket in case you are not able to solve the problem yourself: