# Administration not accessible

## Description

Your administration is not accessible after a Shopware update (or shows a white page).

## Cause

You probably have an incompatible extension active in your system.

In rare cases, an extension may not be compatible with the old and the new Shopware version at the same time. If you activate an incompatible extension or do not deactivate it before the Shopware update, the administration may no longer be accessible.

## Solution

Deactivate the corresponding extension (or all extensions) via the database. The administration should then be accessible again.

Update all extensions and only activate them once you have ensured that they are installed in a compatible version.

In the following instructions, we show you how to deactivate an extension via the database using ThemeWare® as an example:

{% content-ref url="/pages/2Vw31ySVDwTUyTp73hwT" %}
[Deactivating ThemeWare® via the database](/knowledge-base/profi-knowledge/deactivating-themeware-via-the-database.md)
{% endcontent-ref %}

***

#### Issue not solved?

If you could not solve the problem, simply start the ThemeWare® Debugging. You can open a support ticket in case you are not able to solve the problem yourself:

{% embed url="<https://debugging.themeware.design/en>" %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://knowledge.themeware.design/knowledge-base/common-issues/administration/administration-not-accessible.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.