CMS blocks are not displayed in Shopping Experience

Description

The Shopping Experience layout has been assigned but the CMS blocks are not displayed in the storefront.

Basic information

ThemeWare® provides "CMS animations". With this feature, CMS blocks are hidden and displayed with a CSS animation when the CMS page is scrolled as soon as the corresponding CMS block comes into the viewable area of the browser window.

This animation is managed by JavaScript.

Cause

If the CMS blocks are not displayed as intended, there is a 99.9% chance that you will find one or more error messages in the browser DevTools that refer to JavaScript errors.

JavaScript errors caused by third-party extensions can affect ThemeWare® JavaScript features. In this case the scroll animation is obviously affected.

Solution

Deactivate (not uninstall!) all extensions used. If the problem no longer exists after deactivating all extensions, the issue is probably with one extension.

You can find more information in the article Examining extensions or plugins.