Performing a ThemeWare® Soft Reset

In rare cases, issues arise because files from Extensions (Plugins, Apps or Themes) have not been completely transferred to the Storefront. In the case of ThemeWare® this can be solved with a "Soft Reset".

Performing a ThemeWare® Soft Reset:

1. Assign the Shopware default theme to your sales channel:

   1. Navigate via the main navigation to your sales channel ("Sales Channels" => "..." => Tab "Theme")

   2. Please assign the Shopware default theme to the appropriate sales channel

2. Deactivate (do not uninstall!) ThemeWare®:

   1. Switch via the main navigation to the "Extension Management" ("Extensions" => "My Extensions")

   2. Switch to the tab "Themes"

   3. Deactivate ThemeWare® via the switch button on the left of the ThemeWare® logo

3. Activate ThemeWare® again:

   1. Activate ThemeWare® via the switch button on the left of the ThemeWare® logo

4. Assign ThemeWare® to your sales channel again:

   1. Switch via the main navigation to the sales channel of your Storefront in the section "Sales Channels"

   2. Switch to tab "Theme"

   3. Now click in the section "Theme assignment" on the button "Change theme"

   4. Select your ThemeWare® theme in the "Select theme" pop-up and click on the "Change theme" button

   5. Click on "Save" at the top so that the theme will be assigned and compiled

5. Clearing the Shopware cache:

   1. Navigate via the main navigation to the section "Cache & Indexes" ("Settings" => "System")

   2. Click "Clear caches "

6. Reloading the website and the browser cache:

   • After that, reload the page on which the problem occurred in your web browser with a cache refresh:

     • Windows: Ctrl + F5

     • Mac: Command (⌘) + Shift (⇧) + R or Command (⌘) + Option/Alt (⌥) + R