Narrowing down errors
Before reporting a problem, you can easily check yourself whether a customization, a specific extension (plugin or app) or the theme is responsible for the problem.
Check whether the problem is caused by the theme
To check whether the error or problem is actually caused by the theme, please have a look at the following article:
pageExamining Shopware default themeCheck whether a customization causes the error
To check whether the error or problem is caused by a customization, please have a look at the following article:
pageExamining individual customizationsCheck whether an extension is causing the error
To check whether the error or problem is caused by a specific extension (plugin or app), please have a look at the following article:
pageExamining extensions or pluginsNote: The article is part of our guided troubleshooting assistant and explains a specific step in this process.
To make sure to follow the steps in the right order, please use the troubleshooting assistant.
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