Narrowing down errors

Before reporting a problem, you can easily check yourself whether a customization, a specific extension (plugin or app) or the theme is responsible for the problem.

Check whether the problem is caused by the theme

To check whether the error or problem is actually caused by the theme, please have a look at the following article:

Examining Shopware default theme

Check whether a customization causes the error

To check whether the error or problem is caused by a customization, please have a look at the following article:

Examining individual customizations

Check whether an extension is causing the error

To check whether the error or problem is caused by a specific extension (plugin or app), please have a look at the following article:

Examining extensions or plugins

Note: The article is part of our guided troubleshooting assistant and explains a specific step in this process.

To make sure to follow the steps in the right order, please use the troubleshooting assistant.