# Examining individual customizations

In order to examine whether an error or problem is caused by an individual customization, please follow the instructions below:

#### You can examine individual customizations in 5 steps:

1. Exclude theme duplicate *(if used)*
2. Exclude individual customizations *(if used)*
3. Exclude individual code
4. Clear Shopware cache
5. Clear browser cache

## Examining individual customizations

1. Open the administration of your shop
2. Exclude theme duplicate *(if used)*:
   1. Navigate via the main navigation to your **sales channel** ("Sales Channels" => "..." => Tab "Theme")
   2. Please assign the **original ThemeWare® theme** to the appropriate sales channel
3. Exclude individual customizationsn *(if used)*:
   1. Navigate via the main navigation to the **Extension Management** ("Extensions" => "My extensions" => Tab "Apps")
   2. Deactivate the **ThemeWare® customizing plugin** (or similar extensions)
4. Exclude individual code:
   1. Now switch via the main navigation to the **"Theme Management"** ("Content" => "Themes")
      * **Note**: In the Shopware Cloud, you will find the section "Themes" directly in the main navigation.
   2. Open the **theme configuration** of the original ThemeWare® theme
   3. Deactivate the "**Expert mode**" (Tab " Others" => Section "Expert settings")
   4. Save this change (Button "Save")
   5. *The theme is now being compiled and transferred to the storefront...*
5. Clear Shopware cache (*not available in the cloud*):
   1. Navigate via the main navigation to the section "**Cache & Indexes**" ("Settings" => "System")
   2. Click **"Clear caches "**
   3. *The Shopware cache is being cleared now\...*
6. Reload website and browser cache:
   * Then reload the page on which the problem occurred in your web browser with a **cache refresh**:
     * Windows: **Ctrl + F5**
     * Mac: **Command (⌘) + Shift (⇧) + R** or **Command (⌘) + Option/Alt (⌥) + R**

## Does the problem not occur anymore?

If the problem no longer occurs, ThemeWare® is not the cause and there is a problem with your individual customizations.

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**Tip**: In case of doubt, contact your agency and tell them what you found out. They will certainly be able to help you.
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**Note**: The article is part of our guided troubleshooting assistant and explains a specific step in this process.

In order to perform the corresponding steps in the correct order, please use the troubleshooting assistant.
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