# What does "Not compatible" mean?

An extension that is displayed as "**Not compatible**" in a Shopware update is **not yet available** in a compatible version!

Wait with the Shopware update or deactivate the corresponding extension until you have been able to update it to a compatible version.

You can find step-by-step instructions in our update guide:

{% content-ref url="/pages/k3isHGr0HbwftzAsKflA" %}
[Shopware Updates and ThemeWare®](/knowledge-base/tutorials/administration/shopware-updates-and-themeware.md)
{% endcontent-ref %}

***

You can find more information on the topic of "Shopware compatibility" in the following article:

{% content-ref url="/pages/ueEfg7K4kdgpy6cMCKTM" %}
[Shopware Compatibility](/knowledge-base/basic-knowledge/shopware-compatibility.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://knowledge.themeware.design/knowledge-base/frequent-questions/what-does-not-compatible-mean.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
