Withdrawal button

Starting June 19, 2026, the so-called withdrawal button will become mandatory for many online stores in Germany. Customers must then be able to submit their withdrawal electronically and directly within the shop. According to Shopware, this mainly affects stores selling to consumers, while clearly separated pure B2B shops are generally not affected.

ThemeWare® is ready

ThemeWare® can display the withdrawal button from version 3.7.4 onwards for Shopware 6.6.10.14, or from version 4.3.0 onwards for Shopware 6.7.9 – as intended by Shopware – in the "Service Hotline" footer widget.

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Activate the withdrawal button

The "Revoke a contract" button is a default Shopware feature. You can enable it in your Shopware settings under Basic information.

Tip: Make sure that a suitable CMS layout with a revocation form is also assigned there as the "Shop page layout for revocation request" – Shopware should have already created a suitable layout during the update.

Note: If the button is not displayed, please check that you have configured Shopware correctly and that third-party extensions or custom template modifications are not interfering with the intended display.

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💡 If you’d like to find out more, you can read the official Shopware article for further details:

Withdrawal button requirement 2026: https://www.shopware.com/de/news/widerrufsbutton-pflicht-2026/