The branding ("Theme by ThemeWare®") is displayed in the Storefront even though you have entered a Licence Key in the theme configuration.
Basic information
If you want to remove the ThemeWare® branding, you can purchase a license from us. If you are interested, the fastest way to contact us is here.
Solution
Check once again that you have selected the correct ThemeWare® version for your licence key.
Check whether you have entered the licence key correctly. (Sometimes, for example, spaces are entered before or after the Licence Key.)
Recompile the theme once.
Clear the Shopware and your Browser cache completely.
Check whether you have installed the plugin "" and delete it completely from your shop. The plugin is explicitly intended only for the default Shopware theme.
Shipping costs pop-up is displayed without content
Description
The pop-up or modal for "Shipping Costs" (e.g. on the product page) opens but remains empty.
Cause
This is not a theme "problem" or "bug" but a missing or incomplete Shopware configuration.
If you could not solve the problem, simply start the ThemeWare® Debugging. You can open a support ticket in case you are not able to solve the problem yourself:
CMS blocks are not displayed in Shopping Experience
The Shopping Experience layout has been assigned but the CMS blocks are not displayed in the storefront.
ThemeWare® provides "CMS animations". With this feature, CMS blocks are hidden and displayed with a CSS animation when the CMS page is scrolled as soon as the corresponding CMS block comes into the viewable area of the browser window.
This animation is managed by JavaScript.
If the CMS blocks are not displayed as intended, there is a 99.9% chance that you will find one or more error messages in the browser DevTools that refer to JavaScript errors.
JavaScript errors caused by third-party extensions can affect ThemeWare® JavaScript features. In this case the scroll animation is obviously affected.
Listing subcategories are not displayed
Unfortunately, the ThemeWare® CMS block "Listing subcategories" does not display any subcategories.
As the name suggests, the CMS extension "Listing subcategories" only works on CMS pages of the type "Listing page". In addition, subcategories in Shopware 6 are only displayed for the main category.
Create a CMS layout of the type "Listing page", add the CMS block "Listing subcategorie" and assign the layout to the desired category. Also make sure that the corresponding category page is in a main category.
Gallery sliders have a wrong height on mobile devices
In Shopware 6.3.2.1 the gallery slider on the product page has an incorrect height in the smartphone viewport. This creates an unnecessary blank space between the slider and the price.
If you could not solve the problem, simply start the ThemeWare® Debugging. You can open a support ticket in case you are not able to solve the problem yourself:
Fix the JavaScript error. It often helps to update all extensions.
If you want to know which extension is causing the error, deactivate (do not uninstall!) all extensions used once. If the problem no longer exists after deactivating all extensions, the problem is most likely due to one extension.
Now activate your extensions one after the other and check after each activated extension whether the error occurs again.
Note: We can no longer reproduce the error in newer Shopware versions, please update Shopware to a current version.
Issue not solved?
Representation errors in the storefront
Description
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Cause
Most representation errors in the storefront result from an outdated browser or Shopware cache.
Solution
You can easily solve most of the representation errors in Shopware 6 yourself without having to wait for us.
In our article How can I fix representation errors? we show you two simple steps to fix representation errors and what is the best way to proceed if these steps do not help.
Issue not solved?
If you could not solve the problem, simply start the ThemeWare® Debugging. You can open a support ticket in case you are not able to solve the problem yourself:
Sticky top navigation does not work
Description
The Shopping Experience layout has been assigned but the CMS blocks are not displayed in the storefront.
Basic information
The sticky top navigation and the Shopping Experience Header from ThemeWare® are displayed and positioned using JavaScript.
Cause
If the sticky top navigation is not displayed, there is a 99.9% chance that you will find one or more error messages in the browser DevTools relating to JavaScript errors.
JavaScript errors caused by third-party extensions can affect ThemeWare® JavaScript features. In this case, the sticky top navigation is obviously affected.
Solution
Deactivate (not uninstall!) all extensions used. If the problem no longer exists after deactivating all extensions, the issue is probably due to an extension.
You can find more information in the article .
Pop-up (e.g. privacy) is displayed without content
Description
One or more pop-ups or modals remain empty and do not display any content. This can affect, for example, the "Privacy" and/or "Terms and Conditions" modal from the footer and/or the "Shipping Costs" modal on the product page.
Cause
This is not a theme "problem" or "bug" but a missing or incomplete Shopware configuration.
In order for shop pages to be displayed in modals (pop-ups), they must be created as Shopping Experience layouts and assigned in the Shopware settings.
Solution
Create the corresponding shop page as a Shopping Experience layout ("Contents" => "Shopping Experience" => "Shop pages")
Assign this shop page layout via the Shopware settings to your storefront zu ("Settings" => "Shop" => "Basic information" => "Shop pages")
If you could not solve the problem, simply start the ThemeWare® Debugging. You can open a support ticket in case you are not able to solve the problem yourself:
Privacy pop-up is displayed without content
Description
The pop-up or modal for " Privacy" (e.g. in the footer newsletter) opens but remains empty.
Cause
This is not a theme "problem" or "bug" but a missing or incomplete Shopware configuration.
If you could not solve the problem, simply start the ThemeWare® Debugging. You can open a support ticket in case you are not able to solve the problem yourself:
Unfortunately something went wrong on the product page
The error "Unfortunately, something went wrong." appears on the product page if you use our "ThemeWare® Customizing Plugin".
In this case, the cause is an outdated version of the extension or an outdated customisation.
Please remove the content in the following files:
File "
Representation errors with a theme duplicate after an update
After a theme update, representation errors soccasionally occurred in the storefront in a theme duplicate.
If representation errors only occurred in a theme duplicate, a bug in Shopware was usually the cause.
You can find more information in the article .
If you could not solve the problem, simply start the ThemeWare® Debugging. You can open a support ticket in case you are not able to solve the problem yourself:
T&C pop-up is displayed without content
The pop-up or modal for "Terms and Conditions" (e.g. in the footer) opens, but remains empty.
This is not a theme "problem" or "bug" but a missing or incomplete Shopware configuration.
More information and instructions on how to solve this "issue" can be found in the following article .
If you could not solve the problem, simply start the ThemeWare® Debugging. You can open a support ticket in case you are not able to solve the problem yourself:
Then refresh the storefront once to transfer the changes to the storefront: Refreshing the storefront
If you could not solve the problem, simply start the ThemeWare® Debugging. You can open a support ticket in case you are not able to solve the problem yourself:
Description
Cause
Solution
Issue not solved?
Note: You can find more information in the article Shop pages.
Issue not solved?
Description
Cause
Hinweis: This bug was fixed by Shopware with version 6.4.8.0.
Header overlays the Shopping Experience on the home page
Description
The header overlays the Shopping Experience on the home page / the Shopping Experience is overlaid by the header.
Cause
The fact that the header overlays the Shopping Experience on the home page is not a representation error but a configurable effect of ThemeWare® in order to enable a certain look in different themes such as ThemeWare® Outdoor, ThemeWare® Exquisite or ThemeWare® Lights.
You are probably using one of these themes, because the ThemeWare® Shopping Experience Header is already configured in them.
If you could not solve the problem, simply start the ThemeWare® Debugging. You can open a support ticket in case you are not able to solve the problem yourself:
Oops! An Error Occurred
Description
The error "Oops! An Error Occurred" appears in the storefront.
Oops! An Error Occurred
The server returned a "500 Internal Server Error".
Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
Causes
The error "Oops! An Error Occurred" is a common error that is displayed when a technical problem occurs and a certain feature or page cannot be loaded properly. There are several possible causes for the error "Oops! An Error Occurred" error in Shopware.
Incompatible extensions or themes: Extensions that are not compatible with the current Shopware version can cause the error.
Missing, outdated or faulty files: Corrupted, outdated, or missing files can cause the error.
Incorrect settings: Incorrect settings can cause the error.
Database issues: Corrupted or missing entries in the database can cause the error.
Server issues: Insufficient resources, incorrect configurations, or network problems on the server can cause the error.
To resolve the error effectively, you should proceed systematically. The following steps will help you identify potential causes and fix the issue.
Check extensions and themes: Ensure all extensions are compatible with the current Shopware version. Update all extensions and temporarily disable any incompatible ones.
Clear cache: Clear the entire Shopware cache (possibly via FTP).
Check files and configurations: Ensure all required files are present and the Shopware configuration is correct.
The "Oops! An Error Occurred" error in Shopware can be resolved through a systematic check of extensions, themes, the database, and the server environment.
If you could not solve the problem, simply start the ThemeWare® Debugging. You can open a support ticket in case you are not able to solve the problem yourself:
Update Shopware: Update to the latest version of Shopware, as bugs may have been fixed in newer versions.
Check the database: Inspect the database for potential issues, for example using tools like phpMyAdmin. Contact your hosting provider for assistance with the check.
Check the server environment: Ensure that sufficient resources are available.
Check error logs: Review the PHP error log and Shopware error logs for clues to the exact cause of the error.
Note: In our experience, the error often occurs in connection with updates of extensions and themes, where incompatibilities are usually caused by manual updates. Therefore, we recommend always using our when performing updates.
Solutions
Tip: It is especially important to keep Shopware and all extensions up to date and regularly check their compatibility!
