Starting June 19, 2026, the so-called "Revoke button" (or "Withdrawal button") will become mandatory for many online stores in Germany. Customers must then be able to submit their revocation electronically and directly within the shop. According to Shopware, this mainly affects stores selling to consumers, while clearly separated pure B2B shops are generally not affected.
ThemeWare® can display the revocation button from version 3.7.4 onwards for Shopware 6.6.10.14, or from version 4.3.0 onwards for Shopware 6.7.9.
It will then be displayed – as intended by Shopware – in the "Service Hotline" footer widget (see screenshot).
The "Revoke a contract" button is a default Shopware feature. You can enable it in your Shopware settings under Basic information.
In ThemeWare®, all you need to do is ensure that the "Service Hotline" footer widget is included in your footer.
see Tab "Footer" ⇒ Block "Assigning and arranging content" ⇒ Element 1 - 11
If you need to update Shopware or ThemeWare®, please use our "Update guide". The guide will help you carry out Shopware and/or ThemeWare® updates efficiently, whilst minimising potential errors and issues.
💡 If you’d like to find out more, you can read the official Shopware article for further details:
Withdrawal button requirement 2026:
Tip: Make sure that a suitable CMS layout with a revocation form is assigned as the "Shop page layout for revocation request" – Shopware should have already created a suitable layout during the update.
Note: The revoke button will appear in the "Service Hotline" footer widget (see Manual). Make sure you have included this widget in your footer.
Tip: ThemeWare® also has a dedicated "Revocation" footer widget (see Manual) from version 5.0.1 onwards.
Important: If the button is not displayed, please check that you have configured Shopware correctly, that the ‘Service Hotline’ widget is included in your footer, and that no third-party extensions or custom template modifications are interfering with the intended display.
